HomeFixAI Privacy Policy

Effective date: 16 August 2026

This Privacy Policy explains how information is processed when you use the HomeFixAI mobile application on supported Apple and Android devices.

1. Contact

For privacy questions or support, contact: homefixaisupport@gmail.com

2. Information stored on your device

HomeFixAI may store information locally on your device, including:

• profile information entered by you;
• property and heating preferences;
• saved conversations;
• saved diagnostic reports;
• photos attached to conversations or reports;
• language and application preferences;
• information used to apply free and Premium feature limits.

This information is used to provide the app’s features. You can remove saved reports, conversations and profile information by using the controls available in the app or by removing the application and its local data.

3. Information processed for diagnosis

When you request a diagnosis, HomeFixAI sends the information required to process your request through the HomeFixAI backend. This may include:

• the selected problem category;
• your description of the problem;
• answers to follow-up questions;
• photos that you choose to attach;
• your selected language;
• technical request information needed to operate and secure the service.

You should not include names, addresses, faces, personal documents or other unnecessary personal information in descriptions or photos.

4. Photos and camera

Photos are submitted only when you choose to take or select a photo for a HomeFixAI diagnosis.

Depending on your device and operating system, HomeFixAI may use system-provided camera or photo-selection features. HomeFixAI does not continuously access your camera or photo library.

5. Artificial intelligence processing

HomeFixAI uses OpenAI services to analyse submitted descriptions and photos and to generate diagnostic guidance. Information submitted for diagnosis is therefore processed by OpenAI as a service provider.

HomeFixAI communicates with OpenAI through the HomeFixAI backend. OpenAI API credentials are not provided to users through the mobile application.

Diagnostic results may be incomplete or inaccurate. HomeFixAI does not replace a professional inspection or advice from a qualified tradesperson.

6. Backend hosting and technical logs

The HomeFixAI backend is hosted using Railway infrastructure. Railway may process technical information required to host, secure and operate the service, including request metadata, infrastructure information and technical logs.

HomeFixAI does not intentionally save submitted problem descriptions or uploaded photos in its own user-account database. Technical error information may be logged when needed to diagnose service failures, protect the service or prevent abuse.

7. Purchases and subscriptions

On Apple devices, purchases and subscriptions are processed through Apple, StoreKit and the App Store.

On Android devices distributed through Google Play, purchases and subscriptions are processed through Google Play Billing.

HomeFixAI does not receive or store your complete payment-card details. The applicable app-store provider processes payment information under its own terms and privacy policies.

8. Advertising and tracking

HomeFixAI does not display third-party advertising and does not use information for cross-app or cross-website advertising tracking.

9. How information is used

Information is processed to:

• provide diagnostic guidance and follow-up questions;
• display and save reports and conversations;
• operate free and Premium application features;
• recognise applicable subscription access;
• maintain security and prevent abuse;
• diagnose technical problems;
• comply with applicable legal obligations.

10. Legal basis

Where UK GDPR or EU GDPR applies, information may be processed because it is necessary to provide the service requested by you, based on your consent where required, for legitimate interests in operating and securing the service, or to comply with legal obligations.

11. International processing

Service providers may process information in countries outside your country of residence. Where required, appropriate safeguards are used for international transfers.

12. Data retention

Information stored locally remains on your device until it is deleted, application data is removed, or the operating system removes the application’s data.

External service providers may retain limited information according to their own security, retention and legal requirements.

13. Data security

HomeFixAI uses technical and organisational measures intended to protect information during transmission and operation of the service. Online diagnosis requests are transmitted using encrypted HTTPS connections.

No internet-connected system can guarantee absolute security.

14. Your rights

Depending on your location, you may have rights to request access, correction, deletion, restriction or objection to processing, and to withdraw consent where processing is based on consent.

Because most HomeFixAI information is stored locally and is not linked to a HomeFixAI online account, you can manage much of it directly in the application or through your device settings.

To make a privacy request, email: homefixaisupport@gmail.com

15. Children

HomeFixAI is not directed to children under the age of 13 and does not knowingly collect personal information from children under 13.

16. Safety notice

HomeFixAI provides general informational guidance. It is not a substitute for a qualified tradesperson, emergency service or professional inspection. Do not rely on the app during an emergency.

17. Third-party services

HomeFixAI relies on third-party services that may include Apple, Google, OpenAI and Railway. These providers operate under their own privacy policies, terms and security practices.

18. Changes to this policy

This Privacy Policy may be updated when the application, service providers or legal requirements change. The effective date shown at the top of the page will be updated when changes are made.